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The processing time is up to 5-7 business days. Please allow 7 days during holidays. If we are able to send packages earlier we will notify you and keep you updated on your package information. Once packages are sent you will receive tracking information through your email. (This is specific to anything BUT paddles)

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Paddles take 2-3 weeks from design to finished product, please allot of this time when placing your order!

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We are committed to our customers satisfaction and we are willing to work with you if you are unhappy with a product. Due to creating our products being handcrafted there may be some imperfections but we think of them as beauty marks specific to only your items! ONE OF A KIND!

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If incorrect order is received please email us with a photo attached and we will send out your correct product immediately. If your products are returned due to incorrect address, you will be responsible for reshipping fee and refund will not be offered. If you provide the incorrect address and your product is marked delivered you will have to place another order and a refund will not be offered. 

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We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, contact USPS to file a claim.

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If your packaged arrived and product is damaged ( this does not include melting) please send us an email immediately with photo.The email must be sent within 2 days of the order being marked delivered by the postal carrier. We will get a replacement sent out as soon as possible.